24 Mar 2011
China Unicom, China
HID Global’s OMNIKEY 1021 desktop smart-card readers have greatly simplified the process of issuing SIM cards to China Unicom customers, while simultaneously improving the efficiency of frontline customer-service staff. China Unicom has installed the smart-card readers at its stores in more than 20 provinces and cities across the country.
The readers have eliminated the need for mobile number configuration, as customer service staff are now able to personalize a blank SIM card with a mobile number on the spot. This has helped to reduce SIM card inventory levels by between 8 and 10 million units per quarter. In addition, popular applications can be embedded into SIM cards before they are issued, improving customer satisfaction.
“Desktop smart-card readers are the management tool that telecommunications operators will heavily invest in,” says Gu Dingming, China Unicom’s business supervisor. “As our operations and customers span across the country, we needed a system that offered a high level of compatibility along with reliable quality and ease of use.”
HID’s OMNIKEY 1021 desktop smart-card reader is the ideal product to support the growth of China Unicom’s personalization services. Thanks to its robust data transmission speeds, the reader can quickly upload large amounts of data to SIM cards, which enables China Unicom to develop a series of personalized SIM card applications.
“We are pleased that China Unicom has selected HID Global as its desktop smart-card reader supplier to address its growing demands for speedy frontline operations and personalized service,” says Tim Phipps, HID Global’s vice president of logical access in Asia Pacific.
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About China Unicom
China Unicom Network Communications Co, Ltd (China Unicom) was established on January 6, 2009, by China Netcom and China Unicom. China Unicom now has branches in 31 provinces (including autonomous regions and municipalities) across the country, and in other overseas countries and regions. It is the only China-based telecom operator that is publicly listed in three locations —Hong Kong, New York and Shanghai. As at the end of 2008, China Unicom had 463,000 employees and total assets of RMB526.66 billion.
About HID Global
HID Global is the trusted source for secure identity solutions for millions of customers around the world. Recognized for robust quality, innovative designs and industry leadership, HID Global is the supplier of choice for OEMs, system integrators, and application developers serving a variety of markets, including physical and logical access control, card personalization, e-government, cashless payment and industry and logistics.